We believe in the quality and practical value of our courses. However, we also understand that sometimes a course might not meet your expectations or fit your learning goals. That’s why we offer a transparent and flexible refund policy designed to support your confidence in choosing our platform.
14-Day Money-Back Guarantee
You are entitled to request a 100% refund within 14 calendar days from the date of purchase — no explanation required.
We want you to explore the course, test the format, and decide if it’s right for you. If, for any reason, you feel it doesn’t align with your needs, we’ll return your payment in full.
Refund Eligibility Criteria
To qualify for a refund, the following conditions must be met:
- Timeframe
The request must be submitted within 14 days of the purchase date. After this period, refunds will not be issued. - Course Completion Limit
Refunds apply only if less than 30% of the course content has been accessed or completed. This includes videos, assignments, and downloadable files. - Purchase Source
The course must have been purchased directly through our website. We cannot process refunds for purchases made through third-party platforms. - One Refund Policy
To prevent policy abuse, we allow only one refund per customer across all our courses.
Non-Refundable Situations
We do not issue refunds under the following circumstances:
- The refund request is made more than 14 days after the date of purchase.
- More than 30% of the course has been completed or accessed.
- You’ve already requested and received a refund for a different course on our platform.
- The request appears to be fraudulent or abusive (e.g., mass downloading content).
- The course was purchased with a promotional “final sale” or “non-refundable” disclaimer.
How to Request a Refund
To request a refund, please follow these steps:
- Email our support team at info@luminar-wise.xyz.
- Include the order number, email address used for the purchase, and the course name.
- If applicable, mention your reason for the refund (optional, but helps us improve).
- Our team will review your request within 3 business days and initiate the refund if the request meets our policy.
- The refund will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
Additional Notes
- Refunds are processed in the original currency of purchase.
- Partial refunds are not available — all refunds are for the full amount of the course price.
- If your request is denied, we’ll always notify you with a clear explanation.
- Once the refund is issued, your access to the course will be revoked.